Customer Testimonials
As a 1st time customer of Courtesy Acura, I couldn't have been more impressed. The professionalism and friendliness of the staff, especially Big Al, were top-notch. He helped make our car buying experience as stress free as possible and made us feel right at home. I would recommend Big Al and Courtesy Acura to anyone!
Do Not Buy Any used Car from this Dealership **** I bought used Acura Mdx Next day Water was leaking on driver side door from roof. When I called sales rep. He said bring it back let me take a look . i leave the SUV for 2days to their dealership . After 2days manager called me and said your car is ready. He lied that they fix it. But they didn’t fix the problem. After one week same problem happened so i went back to talk to them but Used car manager namd start with T was showing his attitude and ...
Perfect! Excellent transaction with salesman Scott from start to finish. Much appreciated. I am very happy with my new ride. I will always choose Acura.
Car sat in lot for over three hours till it was worked on. Issue with lifts. Should have called prior to my one hour drive in and rescheduled. Took only thirty minutes to do the actual work, but waited to three 1/2 hours.
Very clearly communicated work required and estimated time ready. Took a few minutes so they offered a loaner MDX to could go to lunch. The work was very well done.
I visited the dealership for an oil change and oil filter replacement. The staff were friendly and efficient. My sales person saw me waiting and spoke to me and showed me the new Integra Type S. I even took the new car for a test drive! This dealership treats customers right!
I bought a great used Acura MDX yesterday from salesman Joe West and the process was just as easy as everyone says. I’m looking forward to doing more business with Courtesy Acura in the future.
I had a great experience purchasing my new MDX. Everyone I dealt with was friendly and professional.
Very professional with service. Received the vehicle I wanted in a timely manner and very greatlful for it. Great job
GREAT DEALERSHIP EXCEPTIONAL SERVICE Skipper is a great salesman!!!! Definitely will be back for sure in the future!!
Very professional and helpful! Ramon Juanso was exceedingly helpful! The friendliest dealership I’ve ever encountered!
So far so good . They communicate well and timely. My advisor did a good job.
The dealership was very professional and communicated clearly. Did not try to pressure into things that I did not want and took the time to go over the vehicle and carfax report with me. Definitely recommend this dealer and Joe West as a sales representative.
We needed a brake change done as a walk in since we are real busy and get very little warning in advance when one of us are free. Well they got us in as a walk in. Very nice service advisors and also Hershey candy bars in the waiting area;). If the dealership reads this maybe consider adding free cans of soda lol. But really they are great. Plus their brake special was around $50 less than the dealership I usually go to. Back to their location.. it is near many restaurants, a mall, and even a movie theater. All walking ...
Although it took me a few minutes to be greeted upon arrival, the service consultant was engaging and professional. The waiting room is comfortable with thoughtful touches such as seating equipped with laptop desks, TV, coffee station and a fridge with cold drinks. My consultant kept me updated on the i tigress if my vehicle which was ready when promised.
Super nice people, they went over and above to help us. Tony could not have been more helpful!
Courtesy Acura is very much customer focused! Autumn oversaw the process and communicated with me from beginning to end of the service time!
Mike is the best representative in the service department very helpful and nice he even shuttled me to mall himself. My second time of doing service business with him. I’ve been to this dealership many times and he’s the best !
Excellent service, always courteous, professional and polite!! Wouldn’t take my Acura to anyone else!
I have purchased three new vehicles from THIS dealership over the years, although I live approximately 150 miles away, and I have an Acura dealership approximately half that distance from my home. Why?... because I get the type of professionalism, knowledge of product, and courtesy from this dealership that means so very much to me. And I've never been disappointed in these areas. The only area that I'm a little disappointed about, although I can understand why, is no longer offering Saturday service in the Service Department, which in my case sometimes makes it a little difficult to schedule ...
Polite service department- appointments are readily available- service & repair were done in timely manner prices are reasonable
I have had my vehicles serviced there since 2009 and have always gotten great service. I have noticed that in my last two appointments that courtesy vehicles haven't been available and in talking to other customers services are taking longer.
Awesome service center and very helpful personnel. Would recommend them for any type of service
I really like their monthly maintenance specials and free car wash! Good over service and fair pricing!
The service rep from Courtesy Acura was professional and friendly, making every effort to explain my car’s needed maintenance! He let me know he was available at any time if I needed to have additional questions answered or had any concerns. I felt confident in his knowledge and availability. My car had needed repairs done to my complete satisfaction and my vehicle was washed and vacuumed upon return to me. I would highly recommend this service!
We took our car in for routine maintenance and had an excellent experience! Autumn was very professional and knowledgeable!
I always enjoy working with Mike and Courtesy Acura. Mike’s professionalism and trustworthy character are always appreciated.
Mike was great you can’t get better customer service than from him. I’ve dealt with many there and by far he’s the best one .
Big Ed and Romon worked with us to get the best possible deal that we would be happy with.
Very professional and always accommodating. The service team is very friendly. For the first time I used the pick up and bring back offering. Until I buy another Acura you may never see me…loved it!
They always to a great job in a timely manner at a fair price. I would suggest anyone looking for a service to go to them!
They were quick and efficient. All the staff was super friendly. There was a waiting area
Up until yesterday, I have had excellent service. Had my 2018 RDX in for a $550 service. I specifically asked to have the tires and brakes checked as they are original. I picked up the car and the inspection report was empty. Chris stated that the guys did not report anything and that was that. The car was dirty inside and out. The inspection and the wash and vacuum were checked off by a technician as being done. I emailed the service manager, Chris, and received nothing in return. I am hoping that the other work was done. I will travel out ...
Excellent communication and responsiveness to questions and concerns. Salesman and sales manager were knowledgeable and professional. Negotiation was fair for both sides.
Very good experience with Courtesy Acura. Very nice & reasonable for our needs. Extremely courteous indeed.
The sales transaction was fine but after purchasing my 2021 RDX from Courtesy Acura, I have learned this car has issues that Acura is aware of but not correcting. I have now learned that Courtesy Acura Service Department is not too concerned about issues with my vehicle now that the car is mine. My car only has 24,000 miles and is still in warranty. I have found that Gary Force Acura in Nashville will correct my warranty issues with my RDX even though I did not buy my car at their place of business. While the Gary Force Acura staff were excellent, ...
Great, honest service at competitive prices. I was able to wait for my car and it was ready in just over an hour.
My car was in and out in a timely matter. Tyler explained everything to me and was very helpful. Will be bringing my car there again.
Chris was excellent. He understands the meaning of customer service & executed that understanding very well.
After 10 years of owning an Acura bought from this dealer and having it serviced only by their service department, I have nothing but praise for this dealership.
Great people to work with and they will do everything to help you get into the car you want thank you Mr West
About 2 weeks ago I called Trae about a truck that was for sale on used lot. He handed me off to Chris Webb and I test drove the truck and it seemed fine. Low miles and great condition. So I paid in full about 41000.00. Chris was reasonable and easy to deal with. I was pleased and happy. I took the truck home and had to go on a trip out of town. After returning him my driveway was covered in oil and other fluids leaking from front end. In the two weeks of owning the truck I still hadn’t ...
Called ahead of time to ask about a truck and spoke with Trae. Came in and decided to test drive the vehicle and was treated great by Mr Webb. The entire process was so normal which is abnormal these days. Especially test drives, other dealers want to hold your hand and not let you out of sight. So the integrity of the men at courtesy sold me alone. Thanks Andrew Caudill
They worked me in without an appointment. Very pleased with the service and treated very professionally.
Courteous and professional. The service promised was completed and exceeded my expectations. Service advisor explained in detail results of the the service report
The employees were very helpful in every aspect. Very personal and professional. Just enjoyed the experience.
They got me in for service and got me out in LESS time than predicted
Treated me like first class buyer. Chris and Jonathan were awesome. Truck I bought was everything they said it was on internet . They even put Freon in for a cold AC. Plenty of cold water to drink. 😀. Trade in went good also. Painless operation. Quick and easy
Vehicle was ready, clean and filled with gas. We travelled an hour to pick up our car and our time was considered and they got us finished and on our way in a timely manner. Enjoyed the experience.
Excellent treatment. On time and thorough. Very pleased to have chosen them for my work
I received excellent service. The repair department is top notch. Chris kept me updated throughout the process.
Great salesman Chris Webb and great customer service. This place has amazingly friendly employees. I also like service department and I will continue business as long as they keep up the great attitude. Courtesy makes you feel like one of the family so next time lower my bill please lol
Very efficient. Very clean. Very professional. Chris always helps me get everything I need for my car
Autumn was great to work with. She had updates on my car when asked. My car was also washed
We’ve dealt with Courtesy since 1996, are on our 4th Acura, and have always been pleased, both in interactions with personnel, and quality of product and services received! This most recent service was no exception!
Interaction with 2 representatives. Both were pleasant but on was exceptionally verbose. Had a good product
As always the team at Courtesy Acura worked me in for a needed oil change after I had to cancel my appointment earlier do to schedule conflicts. I would encourage anyone regardless of the brand of car to use them!
Process if any car purchase overall; takes too darn long; and especially now with covid/finance crisis in the country right now; but in the end was satisfied; and would not have purchased any car right now but really had no choice .Thanks David M, David P, and last but not least Chris...it was a long day; but I was able to sleep well knowing you guys had my back and took care of my needs as best as possible. Oh and thanks to Dan for getting my things out of my previous car I almost forgot..
They always have very nice vehicles offered for sale for a sensible price. Very nice staff to work with.
Chris took good care of us ,work was done in a timely manner .thanks guys
They were very busy while other lots seemed deserted. That says a lot. There was no pressure to buy and the salespeople were courteous and good humored. I will definitely drive to Lex again and check them first when buying a future vehicle.
Outstanding service department. The vehicle was serviced and finished on time. I appreciate the good service
Courtesy Acura service is the best. It’s a pleasure to do business with Courtesy Acura.
The most customer centric dealership in central Kentucky. All of their sales force are there to provide best experience when purchasing a vehicle.
Everyone went above and beyond to help me purchase my vehicle. Customer service was very outstanding.
Since the dealership in Charleston WVa closed , the nearest dealership for me is Lexington Kentucky . I found this dealership to be very friendly and very accommodating. I was having a recall check and they were very friendly and made me feel very comfortable with their services .
Car had security issues, told that wasn't the case, had to go 2 more places and got the correct diagnosis which was the relay.
Had a great buying experience at Courtesy Acura! Ross Stocker was a pleasure to work with- zero pressure, very generous test drive allowance, easy to communicate with, and he went above and beyond! Definitely the best car buying experience I’ve ever had!
Great sales people. Ross was excellent in all phases of the purchase. I would certainly recommend Courtesy for any buyer! All finance and Administrative people were great
Great team of people that work extremely hard to satisfy the customer.
I purchased my Acura from Courtesy in 2016. Since that time, I have received excellent service.
Will not be going back to courtesy Acura! Rude. Had an appointment made online and was called day before saying we should call for an appointment instead of online. They were low on loaners, since it was only an oil change, which was not what was promised when we purchased our car. Changed story when my husband called. Had an 11:30 appointment and car was not finished until 3:15. They asked to check if we needed an alignment. We agreed to this. Should not take this long even with this! Love my Acura, but will not buy next car here.
Exceptional service. They go the extra mile. Chris in service searched high and low for parts so I could use my car for upcoming trip.
Chris in Service does all he can to help you. However, the dealership is down to only one service manager. When I tried to get an appointment today I got sent to voicemail. I definitely need more help in the service area!
service department--bought a $200 battery for MDX--used 12% off coupon--had a coupon for free tire rotation with another service--no where on coupon did it say can not be used with other coupon--would not let me use it--did not wash car or clean inside--disappointed in Courtsey Service!
Great customer service. Very friendly and helpful throughout the buying process. Would definitely refer anyone looking to buy a vehicle to go to them for great service.
Quick, efficient, goes above and beyond expectations. Reliable and courteous too. My place for my Acura! Bought car here and service car here when needed!
Had Front and Rear brakes serviced. Very satisfied with service. Courtesy Acura always provides great service and Chris is very pleasant and caring with clients!
Disappointed with car wash, back window never washed, would think after spending $370 this would have been better. Thought overall cost of service was high!
Mike and Daniel were great to work with. Patient and no pressure. Will buy from from again! There are several dealerships in Lexington and we visited them all.
Scott Bronaugh was super easy to work with and made the leasing process easy. Very professional and friendly. We bought on the last day of the month and Scott still made time for us even through we were his 4th car sell of the day. I am thankful we chose Courtesy for our Acura MDX. If I buy another I will go back.
Purchased new Acura RDX with technology package. Sales person , Garrett was very helpful and knowledgeable. Sales experience was easy without a lot of back and forth bargaining. Trade in was priced fairly .
Excellent service from a top-notch dealer!! Everyone, especially Chris, are friendly courteous people, detailed information provided with every service!! Will remain a loyal customer!!!
We received great service for my 2001 Honda CRV. We had the oil changed & a full service check, to include winterizing it. Chris Stamper who is the senior service advisor is always knowledgeable & professional.
Chris Stamper has always been very good to work with keep me informed on work progress and even we the extra mile in testing the car Himself and having the redo something he felt just wasn’t right! I appreciate such attention to detail and customer satisfaction focus
I made an appointment to bring my Acura RDX in for service. I found the service department to be very friendly, helpful and straightforward. No hidden fees. The service was completed about 30 minutes ahead of schedule. I was very satisfied with the work they done and will take my car there again for service when needed.
Dependable, trustworthy, value for money spent. Have 2 MDX vehicles both are serviced by this shop and no where else. Like being kept informed about status of the vehicle during service stay.
We were traveling back to Atlanta after a night in Lexington Sunday we got up to leave and got a transmission error code. So we stayed over Acura link said we were 9 miles from Curtesy Acura got up early they got us in when Service opened at 8 the service write up told us Techs arrive at 8:30'and said we will get you right in. They checked the code test drove it and we were on our way at 9:10am. That’s great service. No issues since.
Grateful that Courtesy provides good detail and communication in service, we have been pleased with Acura work for the past 5 years and the overall attention to our SUV
A great product and extremely knowledgeable salesperson. Your business is appreciated and they go out of their way to make you happy. The product speaks for itself in driving performance.
Terrific customer service and satisfaction provided by Service Advisor and Department. However, I was disappointed other company employees were not wearing masks when walking around.
Excellent, timely service as per usual. Chris did an outstanding job of scheduling the service, the loaner vehicle, and with keeping us informed and up to date as the service was being done.
I highly recommend Ross Stocker at Courtesy Acura.He was no pressure, honest and willing to go the extra mile to get the deal done. He made buying my truck easy and hassle free. I can't thank him enough for such a great experience.
I only need one word.. Awesome. The staff makes you feel like an old friend and and their work is always superior. I only buy Acura’s and this dealership is why.... of course I think Acuras are the best cars I’ve owned.
I was impressed with the professionalism of the service dept. I was a 1st time customer who will now call you guys every time. Thank you.
Courtesy Acura in Lexington had all doors open as the place did not have 4 walls. Pleasurable buying experience with a future!!! I’ll be back.
Chris, Service Dept, is always outstanding. He’s knowledgeable, an excellent communicator, and personable. I have taken my car here for service for approximately five years, and Chris has consistently been very helpful. He is an asset to your organization.
The entire organization at Courtesy Acura are PROFESSIONAL, supportive, and make you feel valued .They listen to your needs and find ways to make them happen!
I have been a customer for 20 years. Guess that says it all! I love that the vehicle is washed and vacuumed at each visit.
Prompt, excellent service. Chris S our service manager explained in detail service needed and cost verbally and with with print explanations. We bought our RDX at this dealership in 2013.
